At 35ko we place great importance on protecting the security and privacy of your personal information. This page sets out our complete privacy policy in detail, so you can know what types of information we collect, how we use it and what steps we take to provide maximum protection for your data.
Your trust and confidence in the 35ko platform is our most valuable asset. That's why we comply with international data protection laws and regulations. This privacy policy will give you a clear understanding of what types of personal information we collect, why we collect it, how we process and store it, and what technologies we use to keep your information secure. We always strive to keep our policy transparent, clear, and user-friendly.
Our main goal is to preserve each user's rights and give them complete control over their personal information. When you register on the 35ko platform, place bets, play slots or complete any kind of transaction, we ensure that your data is stored with the best encryption and security measures. We never sell or unnecessarily share your personal information with third parties.
Creating your account and providing services on the 35ko platform requires collecting some necessary information. This information helps us provide you with a personalized and secure experience. The types of information we collect include your full name, email address, phone number, date of birth and address. Financial information such as bank account number, mobile banking number or other payment method details is also required for payment processing.
The information collected also includes information about your device and browser, such as IP address, operating system, browser type and location data. This information is used to strengthen our platform's security, detect fraud and provide you with more appropriate services. For example, if we see any unusual login activity that doesn't match your normal pattern, we may contact you for additional verification.
We only collect information that is absolutely necessary to manage your account, complete transactions, and ensure security. Unnecessary information is never collected without your consent.
We use the collected personal information for multiple purposes, but all are for improving and securing your service. First, this information is essential for creating and managing your account. We verify your identity to ensure that your age is legally valid and you are eligible to participate on our platform. Second, financial information is used to process your deposit and withdrawal transactions, so your money can be transferred safely and quickly.
Third, we keep track of your betting history and gaming activity to provide you with personalized offers and promotions. If you regularly do football betting, you'll receive special football bonuses or Premier League related offers. Fourth, we analyze your activity to monitor our platform's security and prevent fraud. If any suspicious activity is detected, we take immediate necessary action. Fifth, we use data to improve our services, develop new features and fix bugs.
| Type of Information | Purpose of Collection | Retention Period |
|---|---|---|
| Name and contact information | Account creation, identity verification, communication | While account is active + 5 years |
| Financial Information | Payment processing, withdrawals, deposits | 7 years from transaction date |
| Betting History and Gaming Data | Service provision, dispute resolution, promotions | While account is active + 3 years |
| Device and Log Data | Security, fraud prevention, performance improvement | Up to 2 years |
| Communication records | Customer support, service improvement, training | 3 years |
At 35ko we use the industry's best and most advanced security technology to protect your personal information. Our entire platform is protected by SSL and TLS encryption, which ensures that any information exchanged between you and our servers remains completely encrypted and cannot be read or intercepted by third parties. We use 256-bit encryption, which provides banking-level security.
All sensitive information stored in our database such as passwords, financial details and personal documents are individually encrypted. Passwords are protected with strong hashing algorithms like bcrypt or Argon2, so that even our own team members cannot see your actual password. We conduct regular security audits and perform penetration testing to identify and fix any vulnerabilities in our system. Our servers are kept in secure data centers, where only authorized personnel have access.
35ko values your privacy above all and is extremely cautious about sharing your personal information with third parties. We never sell your information or share it with outside companies for marketing purposes. However, to provide our services, we must share limited information with select and trusted third-party service providers. These include payment processors who complete your transactions, identity verification services that verify your KYC documents, and customer support platforms that help us answer your questions.
All these third-party providers are bound by strict confidentiality agreements and data processing contracts, which ensure that they can use your information only for specified purposes and cannot disclose or use it elsewhere. In cases of legal necessity, such as court orders, regulatory investigations, or legitimate requests from law enforcement agencies, we may be required to share necessary information. However, in such cases, we disclose only the amount of information legally required.
We use the most advanced identity verification technology including multi-factor authentication and biometric verification. This ensures that only you can access your account and no unauthorized person can gain access to your information.
All your financial transactions and banking details are protected with the highest level of encryption. We use PCI DSS certified payment gateways that comply with international security standards and keep your money completely safe.
We use zero-knowledge proof systems where your most sensitive information is encrypted in such a way that it does not remain in decrypted form even on 35ko's servers. This ensures the highest level of privacy.
We follow a clear data retention policy where your information is only stored for as long as necessary. After the specified period, your data is automatically and securely deleted, ensuring no unnecessary information is kept.
We have our system audited by independent third-party cybersecurity experts multiple times a year. These audits identify any potential vulnerabilities and we fix them immediately to keep your information secure.
You have complete control over your own data. You can view, correct, download, or request deletion of your personal information at any time. We are committed to protecting your rights and will fulfill your request as quickly as possible.
Our commitment is to provide complete transparency and control over your personal information at 35ko. You have certain fundamental rights that we respect and protect. First, you have the right to access your information. You can request at any time what information we hold about you and we will provide you with a copy of that information. Second, you have the right to rectification. If any information we hold about you is incorrect or outdated, you can request to correct it and we will update it as quickly as possible.
Third, you have the right to data portability. You can download all your personal information in a common, machine-readable format and transfer it to another service provider if you wish. Fourth, you have the right to erasure, also known as the "right to be forgotten." If you want us to delete all your personal information, you can request that. However, keep in mind that due to certain legal and regulatory obligations, we may be required to retain some information for a specified period. Fifth, you have the right to restrict processing. You can limit certain types of processing of your information if you choose.
You can request access to your information by going to your account dashboard or contacting our support team. We will provide a complete copy of your information within 7 business days.
If any of your information is incorrect, you can correct it directly in your profile settings or contact our customer support for assistance. Identity verification may be required for sensitive information.
You have the option to download all your data in CSV, JSON or PDF format. This can be done from the "Data Download" section in your account settings and it may take 24-48 hours for the file to be generated.
If you wish to permanently delete your account and all data, you must submit a formal request. After verifying your identity, we will completely delete your data within 30 days, except for information we are legally required to retain.
The 35ko platform uses cookies and other tracking technologies to enhance your browsing experience and provide you with more personalized services. Cookies are small text files that are stored on your device when you visit our website. These cookies help us remember your preferences, maintain your login session and create a smooth browsing experience for you. We use different types of cookies: essential cookies that are necessary for the website to function, functional cookies that remember your preferences, performance cookies that help us understand how our website is used and targeting cookies that are used to show you relevant advertisements.
You have complete control over what types of cookies you want to accept or reject. You can change your browser settings to block cookies or delete existing cookies. However, keep in mind that blocking all cookies may prevent some features of our platform from working properly. We respect your cookie preferences and you can change your preferences at any time through our cookie banner. We may also use Google Analytics, Facebook Pixel and other third-party tracking tools to understand the effectiveness of our marketing campaigns and improve our services. More detailed information about the use of these tools can be found in our cookie policy.
35ko strictly adheres to legal age requirements and does not permit minors (under 18 years of age) to participate on our platform. We do not knowingly collect personal information from anyone under 18. Age verification is a mandatory step in our registration process, and we confirm your age using government-issued ID such as a national ID card, passport, or driver's license. If we discover that a minor has created an account or provided personal information on our platform, we immediately suspend that account and delete the associated information.
We encourage parents to monitor their children's online activities and ensure they are using age-appropriate websites and services. If any parent or guardian believes that a minor has provided personal information to us without their consent, please contact us immediately. We will investigate the situation and take necessary corrective action. Responsible gaming and protection of minors is our highest priority, and we make no compromises on this matter.
35ko is an international platform and our servers and data centers are located in various parts of the world. This means your personal information may be processed and stored in countries outside Bangladesh, where data protection laws may differ from those in your own country. However, we ensure that wherever your information is transferred, it receives the same high standard of security and privacy protection. We use international data transfer agreements and comply with GDPR and other international data protection regulations.
We only transfer data to countries that have been approved by the European Commission or other recognized authorities for maintaining adequate data protection standards. All our third-party service providers who process data internationally are bound by Standard Contractual Clauses or similar legal arrangements. Additionally, we follow data localization practices where possible, especially for sensitive financial information, to keep your data as close to your own region as possible.
Your personal information at 35ko is protected with the highest security and privacy. Register today and start playing on our platform with confidence. Because of our transparent privacy policy and strong security measures, you can enjoy betting and gaming in complete peace of mind.
At 35ko we regularly review our privacy policy and update it as needed to ensure it always reflects our current practices and complies with legal requirements. Whenever we make any significant changes to this privacy policy, we will notify you via email, SMS or a prominent notice on our platform. Typically, we notify you at least 30 days before changes take effect, giving you enough time to review the new policy and adjust your account settings if necessary.
We encourage you to regularly visit this privacy policy page so you can stay informed about the latest updates. Each privacy policy version will have a "Last Updated" date at the top, so you can easily see when changes were last made. If you do not agree with the updated privacy policy, you have the right to close your account and stop using our services. However, if you continue to use our platform after the update, it will be assumed that you have accepted the new privacy policy.
While we make every effort to protect your personal information, no security system is 100% foolproof. If, unfortunately, a data breach occurs that could put your personal information at risk, we will immediately activate a comprehensive incident response plan. We have a dedicated cybersecurity team that monitors our systems 24/7 and uses advanced threat detection tools to identify any suspicious activity.
In the event of a data breach, we will notify the relevant regulatory authority within 72 hours in accordance with applicable law. If your personal information is compromised, we will notify you immediately via direct email and through our platform. Our notification will include details of what happened, what type of information was affected, what steps we are taking, and what you can do to protect yourself. We may provide free credit monitoring or identity theft protection services to affected users. Our goal is to handle any security incident transparently and responsibly and to improve our system to prevent similar incidents in the future.
If you have any questions, concerns, or comments about our privacy policy, or if you wish to exercise your data rights, please do not hesitate to contact our dedicated privacy team. We are ready to answer all your questions and help resolve any issues. You can email us at [email protected] or connect directly through our live chat support, which is available 24/7. We typically provide an initial response to all privacy-related inquiries within 48 hours and aim to provide a complete resolution within 30 days for complex matters.
Data Breach and Incident Response
For any privacy questions or concerns, email us at: [email protected] or [email protected]. Our dedicated privacy team is committed to providing quick and effective solutions to all your inquiries.